Reservation terms & conditions
Cancellations for the period 16.3 – 13.4.2020. Updated 27.3.2020.
On March 16, 2020, the Finnish Government announced that Finland is in a state of emergency during the period of 16.3 – 13.4.2020 due to the COVID-19 outbreak in Finland. This has a restrictive impact on people's mobility and tourism as access to Finland will be closed for foreigners during this period. Due to this situation, we have made our cancellation policy as flexible as possible. The following changes to the cancellation policy apply to bookings with a stay or event date during 16.3 - 13.4:
Individual reservations made directly with the hotel, through Reservations office or hotel’s own websites: You can cancel your reservation by 4pm on the day of arrival, free of charge. If you have already paid for your accommodation, you can transfer your booking free of charge and book any time until 31.12.2020 subject to the availability of the hotel. Please note that a change of date may affect the price of the reservation.
If you cancel your prepaid reservation and do not wish to transfer your reservation, we will refund the prepayment to a Kämp Collection Hotels gift card. The gift card is valid until December 31, 2020.
If you have a prepaid reservation in one of our closed hotels before 30.4 and do not wish to transfer the reservation, you can cancel it. We will then refund your prepayment to the Kämp Collection Hotels Gift Card. The gift card is valid until December 31, 2020.
If you have made your booking through Online travel agents (Booking.com, Expedia or any other online travel agent), you must transfer or cancel your booking through the same online travel agent.
Group and meeting reservations can be cancelled free of charge up to 3 business days prior to the arrival date. You can also transfer your booking free of charge and book any time until 31.12.2020 subject to availability. Please note that a change of date may affect the price of the reservation.
If you would like to change an existing reservation, please contact our reservations office or the hotel where the reservation was made.
Cancellation Policy for other periods of stay
For the time being, we are applying the following cancellation terms due to the special situation caused by corona virus. Please note that if you have made the reservation through a 3rd party or a travel agency, please contact them to make changes to your reservation or to apply for a refund.
We apply the following conditions to Individual reservations, Group Meeting & Events bookings:
Individual reservations made directly with the hotel or with the Reservations department or through hotel’s own web pages, Kämp Collection web pages, Nordic Choice or Nordic Hotels & Resorts web pages from countries with travel ban, can be cancelled without any charges.
Individual reservations made directly with the hotel or with the Reservations department or through hotel’s own web pages, Kämp Collection web pages, Nordic Choice or Nordic Hotels & Resorts web pages from countries with no travel ban, will be charged according to regular cancellation policy. You may find the terms and conditions in your booking confirmation.
Group and Meetings & Events bookings
Group bookings and Meeting & Events bookings can be cancelled according to cancellation policy.
Here you can find the cancellation policy for Meetings & Events.
In case where the agreement includes a mutual force majeure-clause listing specific force majeure-events or circumstances – and epidemic and pandemic disease is mentioned as such an event or circumstance – the Corona outbreak may be regarded as a force majeure-event.
In case where the agreement includes a mutual force majeure-clause listing specific force majeure-events or circumstances – and epidemic and pandemic disease is not mentioned as such an event or circumstance – the Corona outbreak will not be regarded as a force majeure-event unless the authorities has announced prohibitions/bans preventing the customer from staying at the hotel or carrying out or attending events at the hotel (please note that recommendations and/or guidelines from the authorities are not considered to be a valid force majeure-event).
*The prohibition announced by the Finnish authorities on March 11, 2020 against holding public gatherings and public events does not per se apply to the daily operations of the hotel (i.e. letting of rooms, breakfast, dinner etc.) but to such events with more than 500 participants which are addressed to the public. For now, private gatherings or corporate events (e.g. conferences not addressed to the public) are not affected by the ban.
In case where the agreement includes a mutual force majeure-clause with a general wording (not including a list of specific events or circumstances), the Corona outbreak will not be regarded as a force majeure-event unless the authorities announces prohibitions preventing the customer from staying at the hotel or carrying out or attending events at the hotel (please note that recommendations and/or guidelines from the authorities are not considered to be a valid force majeure-event).
In cases where the agreement includes a one-sided force majeure (for the benefit of the hotel) or if the agreement with the customer is silent, the customer cannot invoke force majeure.
Regular reservation terms and conditions
The terms and conditions below apply for reservations made by an individual, private person unless a special agreement has been made. Separate rules apply for group reservations over 10 persons. The hotel reserves a right to apply special terms and conditions that differ from these in case of public holidays, special events, seasonality or additional services require so.
1. BOOKING AND CONFIRMATION
When reserving a room your name, address, arrival- and departure time and method of payment are required.
A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. The hotel is entitled to apply different kinds of rules such as reservation fee or credit card guarantee in order to secure the reservation.
2. ARRIVAL AND DEPARTURE
The hotel room is at your disposal from 3:00 pm on the day of arrival. On your departure day the room must be vacated by 12:00 noon. The hotel is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed.
The room will be reserved for you until 4:00 pm on the day of arrival unless no other agreement has been made at the time of reserving or if the confirmed rate or reservation period does not include any other special terms. In case of arrival after 4:00 pm you can guarantee the reservation with a credit card or other method specified. Otherwise the hotel can release the reserved room for sale after 4:00 pm.
In case you arrive to the hotel according to the arrival time agreed and the room you have reserved is not available, the hotel is liable to arrange you an equivalent room without extra charges.
3. GUARANTEED RESERVATION
Credit card guarantee is required for all bookings when confirming the reservation*. Credit card guarantee is required when confirming the reservation. We will send a link in a separate email to securely guarantee the booking. Kindly note that we do not accept credit card details sent by email or over the phone. Customers with an invoicing agreement may guarantee the reservation under company name. As an alternative method of guarantee, Kämp Collection Hotels reserves the right to require either a complete or partial advance payment in order to guarantee the reservation. Amount of prepayment and a schedule for prepayment will be contracted with customer in writing.
*Kämp Collection Hotels reserves the right to verify the credit card to the agreed amount.
4. CANCELLATION AND NO ARRIVAL
Unless otherwise agreed at the time of reservation, unless the rate confirmed or the reservation period includes special terms, the room can be cancelled until 18:00 on the day prior to arrival without a fee.
In case you fail to arrive without cancelling your reservation, the hotel is entitled to charge equal to the first night's stay including taxes and possible additional services per room to your credit card.
5. EARLY DEPARTURE
Early departure before the agreed day must be informed to the hotel latest by 4:00 pm on the day before.
If your reservation is for several nights the hotel is entitled to charge you the full amount for the whole stay. Early departure before the agreed day may also cause changes in the room rate confirmed.
All hotels accept the most common credit/debit cards. The hotel is not obliged to accept foreign currency, vouchers, cheques or credit/debit cards unless the hotel has volunteered to do so.
In case the reservation has not been paid in advance it should be settled upon arrival at the hotel by cash or credit card. When reserving a room the hotel is entitled to approve and charge international credit cards. A reservation fee may be charged to the credit card as a prepayment. This will be deducted from the final bill. If the hotel has not made an approval for prepayment from your credit card, the hotel is entitled to require a deposit for additional services such as minibar. The amount of deposit may vary among hotels, being the total deposit sum between 50-200€
7. GUEST BEHAVIOUR IN THE HOTEL
We follow good manners and hotel rules at the hotel. In case of breaking these rules you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.
For safety reasons, only checked-in guests are allowed on private hotel premises such as hotel rooms and the maximum capacity per room may not be surpassed.
8. RESPONSIBILITY ON YOUR VALUABLES
Your valuables can be stored in a safety deposit box in your room or the hotel can store your valuables upon request. The hotel is entitled to collect a charge for storage of these items.
In case the items you wish to store are exceptionally valuable you must notify the hotel before storing. The hotel may refuse to store this kind of valuables.
The hotel is not responsible for valuables stored in a safety deposit box in your room.
The hotel is not responsible for damage or disappearance of vehicles kept in the garage or the hotel’s parking area or valuables inside the vehicle. The hotel is obliged to clearly express in the garage and at the parking area that the area is not supervised and the hotel is not responsible for the property kept in there.
9. GUEST’S RESPONSIBILITY ON DAMAGE
As a guest you are responsible for damage caused on purpose or by accident by you, your guest or your pet in the hotel room or in hotel premises. This applies also to the hotel furniture and other equipment, other guests in the hotel or their property.
The responsibility for caused damage is determined by general principles.
10. RENTING HOTEL ROOMS FOR MINORS
Only a person over the age of 18 is allowed to make a reservation. The adult making a reservation for a person under the age of 18 will be held responsible for the minor, whether he or she accommodates with the minor or not. An underage person travelling alone will need a letter of consent signed by a guardian. The letter has to include the minor’s name, birthday and dates of arrival and departure. The name and contact information of a guardian are also required.