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Information regarding safety at our hotels

KÄMP COLLECTION HOTELS 2020-03-13

KÄMP COLLECTION HOTELS MARCH 13th, 2020 - Updated 27.3.2020

In our press release of March 20, we announced that we will have to adjust our operations due to the severe decline in demand caused by the COVID-19 virus. The adjustment involves closing our eight hotels as follows:

24.3: Klaus K Hotel

25.3: Hotel St. George, Hotel Haven, Hotel Lilla Roberts, Hotel Fabian, GLO Hotel Art, GLO Hotel Sello

1.4: GLO Hotel Airport

The hotels will be closed for the time being and will be opened as soon as demand returns to an adequate level.

We will keep Hotel Kämp and GLO Hotel Kluuvi open, and these hotels will make extensive arrangements to prevent staff or guests from being exposed to the virus.

If you have a reservation for one of the hotels to be closed between time period 24th March and 30th April, no action is required from your part, we will be in touch with you during week 13. Our aim is to have all existing bookings placed in our open hotels.


The safety of our guests and staff is our top priority at all times. In order to minimize the risk of spreading the new corona virus (COVID-19), Nordic Choice Hospitality Group including Kämp Collection Hotels has started taking actions to maintain safe environments for all those spending time in our premises.

We have summarized below the actions taken and cancellation policies due to special circumstances caused by corona virus.

Safety procedures at our hotels 

All hotels within Nordic Choice Hospitality Group follow the recommendations, advice and instructions being issued by the health authorities in the six countries where we operate. We are carefully following the development of the recommendations issued by the health authorities and are updating our procedures accordingly.

We are extremely vigilant and strictly adhere to safety instructions to ensure the health of our customers and staff. Our facilities and services are safe for our guests as we strictly follow the instructions and regulations set by the authorities.

In case a situation arises, in which a guest or employees is suspected of being infected with the new corona virus (COVID-19), we will follow the instructions issued by the health authorities. We also have an agreement with a security company that can provide advice to the hotel management in such a scenario.

Procedures to minimise and manage the risk of infection:

  • All hotels adhere to a central action plan to deal with any case(s) of infection.
  • We have received specific advice from our security company about how we should act as a hotel operator.
  • Employees have been instructed on how best to deal with the current situation and how they can avoid becoming infected.
  • We abstain from shaking hands, and avoid situations in which we could be exposed to people sneezing, coughing or similar.
  • We have increased the use of antibacterial spray and hand sanitizer.
  • We encourage our employees and guests to be extra diligent with hand hygiene.

This page will be updated when new information about advice or guidelines from relevant health authorities becomes available.

 

Cancellations for the period 16.3 – 13.4.2020

On March 16, 2020, the Finnish Government announced that Finland is in a state of emergency during the period of 16.3 – 13.4.2020 due to the COVID-19 outbreak in Finland. This has a restrictive impact on people's mobility and tourism as access to Finland will be closed for foreigners during this period. Due to this situation, we have made our cancellation policy as flexible as possible. The following changes to the cancellation policy apply to bookings with a stay or event date during 16.3 - 13.4:

Individual reservations made directly with the hotel, through Reservations office or hotel’s own websites: You can cancel your reservation by 4pm on the day of arrival, free of charge. If you have already paid for your accommodation, you can transfer your booking free of charge and book any time until 31.12.2020 subject to the availability of the hotel. Please note that a change of date may affect the price of the reservation.

If you cancel your prepaid reservation and do not wish to transfer your reservation, we will refund the prepayment to a Kämp Collection Hotels gift card. The gift card is valid until December 31, 2020.

If you have a prepaid reservation in one of our closed hotels before 30.4 and do not wish to transfer the reservation, you can cancel it. We will then refund your prepayment to the Kämp Collection Hotels Gift Card. The gift card is valid until December 31, 2020.

If you have made your booking through Online travel agents (Booking.com, Expedia or any other online travel agent), you must transfer or cancel your booking through the same online travel agent.

Group and meeting reservations can be cancelled free of charge up to 3 business days prior to the arrival date. You can also transfer your booking free of charge and book any time until 31.12.2020 subject to availability. Please note that a change of date may affect the price of the reservation.

If you would like to change an existing reservation, please contact our reservations office or the hotel where the reservation was made.

 

Cancellation Policy for other periods of stay

For the time being, we are applying the following cancellation terms due to the special situation caused by corona virus. Please note that if you have made the reservation through a 3rd party or a travel agency, please contact them to make changes to your reservation or to apply for a refund. 

We apply the following conditions to Individual reservations, Group Meeting & Events bookings:

Individual Reservations

Individual reservations made directly with the hotel or with the Reservations department or through hotel’s own web pages, Kämp Collection web pages, Nordic Choice or Nordic Hotels & Resorts web pages from countries with travel ban, can be cancelled without any charges. 

Individual reservations made directly with the hotel or with the Reservations department or through hotel’s own web pages, Kämp Collection web pages, Nordic Choice or Nordic Hotels & Resorts web pages from countries with no travel ban, will be charged according to regular cancellation policy. You may find the terms and conditions in your booking confirmation.

Group and Meetings & Events bookings

Group bookings and Meeting & Events bookings can be cancelled according to cancellation policy. 

Here you can find the cancellation policy for Meetings & Events. 

In case where the agreement includes a mutual force majeure-clause listing specific force majeure-events or circumstances – and epidemic and pandemic disease is mentioned as such an event or circumstance – the Corona outbreak may be regarded as a force majeure-event.

In case where the agreement includes a mutual force majeure-clause listing specific force majeure-events or circumstances – and epidemic and pandemic disease is not mentioned as such an event or circumstance – the Corona outbreak will not be regarded as a force majeure-event unless the authorities has announced prohibitions/bans preventing the customer from staying at the hotel or carrying out or attending events at the hotel (please note that recommendations and/or guidelines from the authorities are not considered to be a valid force majeure-event).

*The prohibition announced by the Finnish authorities on March 11, 2020 against holding public gatherings and public events does not per se apply to the daily operations of the hotel (i.e. letting of rooms, breakfast, dinner etc.) but to such events with more than 500 participants which are addressed to the public. For now, private gatherings or corporate events (e.g. conferences not addressed to the public) are not affected by the ban.

In case where the agreement includes a mutual force majeure-clause with a general wording (not including a list of specific events or circumstances), the Corona outbreak will not be regarded as a force majeure-event unless the authorities announces prohibitions preventing the customer from staying at the hotel or carrying out or attending events at the hotel (please note that recommendations and/or guidelines from the authorities are not considered to be a valid force majeure-event).

In cases where the agreement includes a one-sided force majeure (for the benefit of the hotel) or if the agreement with the customer is silent, the customer cannot invoke force majeure.