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Safe Stay - You are safe with us

The safety and health of our guests and staff our priority. A safe environment is a prerequisite for everything we want to offer you: experiences, relaxation, a good night’s sleep, tasty food, efficient meetings and memorable celebrations.

We do our utmost for the safety of you and our employees. We follow the guidelines of the health authorities and the guidelines of the government in everything we do.

Below you will find our safety and hygiene policies. You can find more detailed and hotel-specific Safe Stay guidelines on each of our hotel’s own websites.

Our safety and hygiene policy

  • Our employees have been trained to secure your safety. We will tell you about our important hygiene instructions during your stay.
  • Wearing is caring. Wearing the face mask is a sign of love - love for the people who are visiting us, and love for our dear colleagues. Because we care, you’ll be seeing our staff wearing masks. Read more in our release.
  • We have increased our cleaning efforts. All contact surfaces such as door handles, payment terminals, reception desks and elevator buttons are being disinfected with antibacterial detergents frequently.
  • We pay attention to hand hygiene and we also encourage our guests to do so. You will find hand sanitizers in the public areas of our hotel, at the service counters and in the toilet facilities.
  • We highly recommend card payment instead of cash.
  • We remind our guests to respect the safety distance and make sure that no groups are formed in the common areas.
  • To further ensure your safety, it is important for us to know who our guests are. For this purpose, we may ask you more questions than usual before your visit and thank you in advance for your understanding if this should cause any inconvenience to you.
  • We want to protect the health of our guests and team members and ask you not to visit our hotels and restaurants if you experience any kind of flu symptoms, even the mildest.

Safe Rooms

  • Your room is your room only. Our staff follows strict instructions to keep it clean and safe.
  • We have increased cleaning and hygiene measures in our rooms. We effectively disinfect room contact surfaces such as door handles, light buttons, levels and remote controls with antibacterial detergents.
  • Upon check-in, we will inform you of any exceptional arrangements as well as peak hours in each outlet so that we can prevent congestion and unnecessary encounters with other guests.
  • We recommend that only members of the same family take the same lift. We encourage the use of the stairs.
  • We avoid visiting your room while you are inside and always wear gloves when visiting your room.

Safe Food

  • We will make your dining experience relaxed by following the official guidelines on safety intervals and customer numbers.
  • We avoid queues and prefer table service where possible.
  • We highly recommend card payment instead of cash.

Safe Meeting 

  • We strictly follow the official guidelines on safety distance and number of clients so that you can meet and celebrate safely on our premises.
  • We make sure the space is thoroughly cleaned before your event.
  • We make food according to your needs and in compliance with safety regulations. You can simply focus on your meeting or party.

Safe Spa

  • We have limited the number of visitors at St. George Care Spa and Kämp Spa. We encourage our guests to follow the safety distance instructions.
  • We take care of the purity of the water in the swimming pools by strictly following the current hygiene guidelines.

Hotel-specific Safe stay guidelines