Data File Controller
Kämp Collection Ltd
Erottajankatu 4 C
+358 (0)9 5840 9445
Person Responsible for Data File Matters
Name of the Data File
Customer Register of the Kämp Collection Ltd, containing information about the customer and business traveller visits to the hotels, meetings and restaurants of the Kämp Collection Hotels.
Purpose of Maintaining the Data File
Personal data is collected for the purposes of customer relationship management, customer service, event organisation, and marketing communication. The data is used, for example, in the automatic distribution of bulletins, the SMS messaging service and the newsletter service. Kämp Collection Ltd sees to that the principles of the protection of privacy and personal data legislation are followed. The data is processed carefully and in confidence. The users of the Customer Register must sign a non-disclosure agreement.
Purpose of Processing Personal Data (Purpose of the Data File)
The personal data is used, in accordance with the applicable law, for maintaining and managing the customer relationships; for developing, producing, providing and offering services; and for invoicing, debt surveillance and statistical purposes. In addition, the data is used in advertising and marketing of products and services of Kämp Collection Ltd and the companies belonging to the same group, in market research and in targeting direct marketing to the data subjects. The identification details are used in communications for purposes authorised by law. A data subject has the right to prohibit marketing directed at him/her media-specifically or completely.
Contents of the Data File
The data file may contain the following information:
name, address, telephone number, e-mail address, employer and position of the data subject and/or details of the organisation; employer of the data subject and/or details of the organisation, including the relevant contact details; position, job description and personal areas of interest of the data subject and the customer’s use history.
Regular Sources of Information
Data is acquired directly from the customers over the telephone or by e-mail or, for the purposes of customer relationship management, with the aid of online forms or printable data forms. Furthermore, personal data is acquired from customer events. As regards customer service situations, the telephone conversations may be recorded and other forms of communication, such as e-mails, may be stored. In addition, personal data may be collected and updated from the data files of the product and service distributors of Kämp Collection Ltd and the companies in the same group, the Finnish Population Information System, the direct marketing prohibition register maintained by the Finnish Direct Marketing Association, and other corresponding data files.
Data is disclosed to each party concerned only to the extent that is necessary or issued in law. Such disclosure may concern, for example, disclosure of information about a special diet or allergies to restaurants and hotels, release of debit/credit card details to the beneficiary of the payment, etc. Primarily, data is released in the form of technical recordings. No personal data is transferred outside the EU or EEA.
Protection of the Data File
A. Some data in paper form is stored. The paper data forms are destroyed immediately after storing the data.
B. Rights to use the system, which includes customer information, have only employees, whom has right to handle customer information due to their work. Each user has their own unique account and password to the system. All information is gathered to databases, which are protected with firewalls, passwords and other technical ways. Databases and their backups are located in locked and covered place and access to this information is only for IT personnel named beforehand.
Right of Access
In accordance with section 26 of the Finnish Personal Data Act (523/1999), each data subject has the right of access to the personal data file in order to check what information concerning the data subject has been recorded in the file. All requests for access must be made in writing and sent signed to the following address:
Kämp Collection Ltd
Erottajankatu 4 C